Appzoola is a limited company with business address at 23 Pinnacle House, SW18 1JE, United Kingdom(“Appzoola”).
For the purposes of the Data Protection Act 2018, the General Data Protection Regulations and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), Appzoola will be the ‘data controller’ for all personal information we determine the means and purpose of processing.
We gather and use personal information in the following circumstances.
When you engage with us as a client
When you become an Appzoola client we will collect the information required to set up an account including your name, email address, work, (and if required) home telephone number, business address and details, your role within the business that contracts with Appzoola and any additional information we need to identify what services you will require from us.
We collect transactional information informing us of the services you have purchased from Appzoola and we may also need to collect payment and invoice information to collect fees for our services unless you are using our online payment portal (see below).
We may also track user activity on our system to audit usage, customer experience, utility of the system and for security and commercial purposes to enhance our services. We do this under our legitimate business interest to promote our business and protect our customers personal information.
We may collect additional information you volunteer to us when calling our support staff regarding any elements of our service. We will only retain the personal information pertinent to delivering your services.
We require of all this information to process the contract you have us asked to perform for you.
When you provide services to Appzoola
If we engage your services as a supplier to Appzoola, we may require information such as your name, contact details (electronic or otherwise depending on the circumstance), your role within the business supplying services to Appzoola and any additional information we request from you to enable a secure delivery of your services to Appzoola.
We may also need invoice information to process payment for your services. We will collect transactional information regarding the services you have provided us for the purpose of maintaining our accounts, as mandated by legal obligation or monitoring our business performance under our legitimate business interest.
When you express an interest in our services
If you have opted in to receive our updates and marketing communications we will handle your personal information (including: your name, email address, telephone number and business details) to provide you with marketing communications in line with any preferences you have told us about.
You are not under any obligation to provide us with your Personal Information for marketing purposes.
Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You can withdraw your consent to process Personal Information at any time by emailing us via this link
If we rely on the legitimate interest of our business as the legal grounds to process your information for marketing purposes, we will always notify you of this and your right to object to this processing. Please see “Your right to object” below. All of our marketing communications will always contain clear instructions on how to unsubscribe from future communications.
The information we request via the contact form on our “Contact” web page is processed specifically to provide you with the services you have requested or respond to your enquiry appropriately.
When you use our website www.Appzoola.com(“Website”)
We may also collect technical information about you when you visit the Website. This information may include the IP address used to connect your computer to the Internet, your browser type, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.
This information is stored and used for aggregated and statistical reporting. The collected information is used to provide an overview of how people are accessing and using the Website.
Any processing of personal information undertaken to secure our website is processed under our legitimate business interest.
When you phone us
When you phone us, we may also handle your personal information (your name, contact details and the other details you provide to us during the call) in order to service your enquiry or provide the customer services you have asked us to perform.
If you fail to provide us with Personal Information
You always reserve the right to withhold your personal information, but this may affect how we provide our services
Where we need to collect Personal Information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
What we don’t collect
Card payment details taken for fees are processed and managed via Stripe. Further details regarding Stripe can be found at https://stripe.com/gb.
LAWFUL BASIS OF PROCESSING
We will only process your information for as long as we have a relevant legal basis to do so. This is usually in order to provide you with the services you have requested from Appzoola and unless stated, all of the above processing is conducted under the legal basis of performance of a contract.
We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we consider the new purpose to be incompatible with the original purpose of collection, we will conduct a Privacy Impact Assessment or contact you to request your consent for further processing. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at via this link.
PROTECTING YOUR INFORMATION
We take our security obligations very seriously and constantly monitor for breaches and potential weaknesses.
Appzoola is committed to ensuring that data is stored, archived or disposed of in a safe and secure manner. We have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect.
We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
Transfer of data outside of the EU
We shall not transfer any Personal Information to any country outside of the European Union unless we ensure that such Personal Information is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation. If you wish to access your Personal Information, we will inform you of the transfers we make (if any) and the legal safeguards we have employed to ensure the ongoing security and protection of your data.
SHARING YOUR INFORMATION WITH OTHERS
If and when we share your data, we always do so under a legal obligation or a written agreement governing how your data must be protected.
RETAINING YOUR PERSONAL INFORMATION
We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
YOUR RIGHT TO OBJECT
You have the right to object to us handling your personal information when:
YOUR RIGHTS TO CONTROL YOUR PERSONAL INFORMATION
You can exercise the following rights to your data by contacting us via the following link.
Right of access
You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information. You also have the right to a copy of the personal information which we are handling regarding you.
Right to rectification
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You can restrict our processing of your personal information where:
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
Right to data portability
You have the right to receive the personal information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.
Right to erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances:
Right to complain
You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/).
Changes to this Privacy Notice
We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Information.
Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Information handling practices. The date of the changes will be listed in the 'Last updated' section below. We will endeavour to notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage.
We recommend that you print a copy of this page for your reference.
Please contact us via this link if you have any questions, comments or requests regarding this Privacy Notice.